Yesterday there was a miscommunication between the MAs and the management. My patients weren't getting vitalled and I was starting to get annoyed. I walked up to the front office and as I grabbed the folders to see what happened the assistant manager told me to to give them to her and she would take care of them. She figured out what happened, corrected the error and my patients were being vitaled again! It was like magic! I'm so thankful that the assistant manager is competent, takes charge and knows what's going on.
The MA who was assigned to me didn't know she was assigned and also apologized for the delay so that was a nice gesture also. I feel like I don't demand much but I'm thankful for the people who give me (at least) as much respect as I give them.
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